Feedback is auto-assigned and tracked to completion. Preventive maintenance runs on schedule, and every asset carries its own history. Procurement is council-approved and audit-trailed from quotation to invoice.
A resident reports a fault and hears nothing back. A maintenance task is skipped and nobody notices until something fails. A permit lapses because the person who tracked it left. Slow or non-existent follow-up from the Managing Agent and vendors is one of the defining frustrations of estate living — and it starts with work that nobody is tracking.
Every one of these is a tracking failure. The estate does not need more effort — it needs a system where no task, asset, renewal, or dollar goes untracked.
Feedback from residents and fault reports by staff are funnelled into one automated system. The work is assigned to the right contractor, the response is tracked, and the follow-up is enforced — so reports stop disappearing and residents stop chasing.
Asset Management covers the full life of every asset in the estate — from routine servicing to the eventual repair, replace, or renew decision.
Maintenance schedules are created and customised with task lists, dates, and automated reminders. Any task left undone is automatically escalated to the estate manager and HQ for follow-up, so nothing quietly slips.
The register keeps the maintenance work, breakdown history, and costs for each asset. When a repair, replace, or renew decision comes up, the data is already there — and residents can weigh in by upvoting or downvoting replacement through the Qommunity+ app.
Site staff and term contractors work from the Q.Ops app — powerful yet simple to use. Work is assigned and updated in-app, from preventive maintenance jobs to responses to residents' feedback, and every update builds a holistic picture for HQ to manage Operations centrally and support each site.
The gap between an approved quotation and a paid invoice is where estate funds can be misappropriated — items added, costs inflated, and nobody the wiser. The Procurements module closes that gap with a matched, approved, and stored trail for every purchase.
Reports are assigned, worked, and closed with the resident notified — and vendor performance data on the Council dashboard means slow contractors are visible at renewal time.
Preventive maintenance runs on schedule with escalation as the safety net, and the asset register turns repair, replace, or renew from a guess into a data-backed decision residents can take part in.
Compliance alerts keep permits and licenses current through any staff change, and the procurement trail from approved quotation to matched invoice keeps estate monies where they belong.
We will walk you through a feedback report becoming tracked work, a preventive maintenance schedule with escalation, and the full procurement trail from quotation to matched invoice. Ask your Managing Agent to arrange a demo, or speak to the Qornerstone team directly.