SOLUTIONS · FOR IFM COMPANIES AND MAS

Enjoy an unfair advantage at every tender.

With 30% lower manpower costs versus competitors.

01

Platform

Lets you scale processes and capabilities.

02

Structure

Centralises specialist roles in one HQ across every site.

03

Automation

Automates invoicing, receipting and reconciliation.

04

Reporting

Draws client reports from data the platform captures.

CHALLENGES FACED BY INTEGRATED FM COMPANIES

Paperwork, and more paperwork.

Every project requires its own reports, procurements, invoicing and admin — all done manually.

01

Client reports built by hand in Excel.

Every client expects a monthly report, and each one is assembled in Excel by pulling figures from separate systems and spreadsheets. The work repeats every month, for every client, and a busy month is when the hours are hardest to find.

02

Back-to-back invoicing reconciled by hand.

Vendors invoice you, you invoice the client, and every line is matched, checked and reconciled manually. The paperwork mounts, errors hide inside it, and month-end becomes a reconciliation exercise instead of a close.

03

A manpower model that will not scale.

Growth means more people, and people are hard to hire and harder to keep. Winning another site means finding another team, so the business grows only as fast as recruitment allows.

Your back office does not have to grow with every new site.

Qornerstone centralises reporting, invoicing and admin in HQ, standardises how every site runs, and lets site teams work as field extensions of one platform.

01 · A CENTRALISED OPERATING MODEL

Run every site from one HQ, on one set of SOPs.

HQ · Specialist Roles

One back office for every client.

Procurements
Reporting
Invoicing
Admin

Field extensions

Site A

Field team

Site B

Field team

Site C

Field team

Site D

Field team

Standardised SOPs run across every site and client.

Illustrative operating model

Specialist HQ roles.

Procurements, reporting, invoicing and admin move to specialist roles in HQ. One team handles each function across every client, so each site no longer carries its own generalists.

Site staff as field extensions.

On-site teams focus on the physical work of the site and act as the field extensions of HQ. What they log on the ground flows straight to the specialists who handle the paperwork.

Standardised SOPs.

Every site runs on the same standard operating procedures. A new client onboards onto a known way of working, so quality does not depend on which team happens to staff the site.

02 · RICH REPORTING

Reports draw from data the platform already holds.

Because operations run on Qornerstone, the platform captures data across tenant sentiment, leasing operations, facilities management, procurements and finance. Client reports draw from that record instead of being rebuilt in Excel each month.

Tenant sentiment

Feedback, requests and satisfaction captured from the tenant and resident app, across every site.

Leasing operations

Lease events, renewals and occupancy tracked as they happen, not reconstructed at month-end.

Facilities management

Work orders, defects and preventive maintenance logged by site teams as they work.

Procurements

RFQs, approvals and vendor spend recorded against each site and client.

Finance

Billing, collections and costs reconciled on one ledger per client.

STACKThe modules behind this pillar.

M·01
Tenant App & Management Portal

Tenants transact in the app while your team manages the catalogue, bookings and access from one portal.

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M·02
Payment Gateway

PayNow and credit card rails collect every transaction, from a signage licence to an advertising slot.

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M·03
Auto-Receipting

Incoming payments match to accounts and issue receipts automatically, so ancillary bookings create no manual reconciliation work.

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M·04
Leasing & Finance Integration

Approved leases, licences and bookings post to Leasing and Finance without re-keying, on one set of records.

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03 · AUTOMATED BACK-TO-BACK INVOICING

Back-to-back invoicing runs from one operational record.

The spend captured against each site is the spend billed to each client. Vendor settlement runs on InvoiceNow, incoming payments auto-receipt, and reconciliation stops being a monthly paperwork exercise.

01

One record, both sides.

Vendor invoices and client invoices draw from the same per-site spend. Matching the two happens by default, because there is one set of figures rather than two to reconcile.

02

InvoiceNow settlement.

Vendor settlement runs on InvoiceNow, Singapore's national PEPPOL e-invoicing network, so there are no paper invoices to file, chase or key in.

03

Auto-receipting.

Incoming payments match to accounts and issue receipts automatically, so collections stop being manual entry and month-end starts closer to closed.

STACKThe modules behind the platform.

M·01
Qommunity Manager

The HQ operator portal — dispatch work orders, manage vendors, and generate client reports across every site.

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M·02
Q.Ops

The site operations app for field teams, feeding what happens on the ground straight back to HQ.

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M·03
Procurements & Approvals

Digital RFQ workflows with an approval trail and vendor ratings, recorded against each site and client.

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M·04
Finance, InvoiceNow & Auto-Receipting

PEPPOL e-invoicing for vendor settlement and auto-receipting for collections, reconciled on one ledger per client.

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PROVEN SOLUTIONS

Each pain point has a specific answer.

01

Reports built by hand in Excel

Rich reporting draws from data the platform already captures across tenant sentiment, leasing, facilities, procurements and finance. The monthly report stops being rebuilt in a spreadsheet.

02

Back-to-back invoicing done by hand

Automated invoicing runs vendor and client billing from the same per-site record. InvoiceNow settles vendors, auto-receipting handles collections, and reconciliation stops being a monthly paperwork exercise.

03

A manpower model that will not scale

The centralised operating model puts reporting, invoicing and admin in specialist HQ roles, runs site teams as field extensions, and standardises SOPs across clients. A new site adds a field team, without a proportional back office.

NEXT STEP

See how many sites one HQ team could run.

Book a demo and we will walk through the operating model, the reporting and the invoicing against your own client portfolio.