Commercial & Industrial — Tenant / Resident CRM

Use tenant data to
increase asset yield.

Qornerstone CRM captures the signals your tenants produce every day — payments, feedback, footfall, bookings and more — and turns them into a single, structured view of who each tenant is and what they value.

What tenant data are you capturing?

M

Meridian Advisory Pte Ltd

#12-04, Tower A · Lease to Mar 2028 · 34 staff

Renewal window in 4 months

Sentiment

Positive

Sentiment

100%

Visitors / mo

218

Recent signals
Feedback

Rated the lobby refurbishment five stars in the quarterly survey.

2 days ago
Smart Access

Staff footfall up 12% this quarter, mostly on Level 12.

Updated today
Check-in

Daily check-in: staff rated air-con comfort 4 / 5 this week.

Today

Representative interface · not a live screenshot

Trusted by the properties that define Singapore

SUNTEC CITY

MAPLETREE

SENTOSA COVE

MAYSPRINGS

WISELY 98

Why tenants stay

Data that helps with tenant retention.

Most asset owners in Singapore run on a thin slice of tenant data. You have the lease, the billing history and a contact name. Beyond that, the picture goes dark.

The signals that actually predict renewals and satisfaction are either scattered across disconnected systems or never captured at all. You cannot easily see how often a tenant complains, what they compliment, how their staff and visitors move through the building, or which amenities they use and which they ignore.

Decide how to allocate maintenance budgets based on data instead of legacy practices.

What Qornerstone CRM does

Tenant insights that help reduce costs.


Qornerstone CRM goes beyond the basic tenant profile. It records the things that reveal how tenants really feel about your building: the complaints they raise, the compliments they give, and how often each of those happens.

Over time, patterns emerge. You learn what matters most to your tenants, whether that is cleanliness, security, lift performance or response times. You also learn where a small, well-placed investment will lift satisfaction the most.

You spend less to achieve more, because you are spending on the things tenants actually care about.

What tenants talk about

Last 90 days

Cleanliness

48 mentions

Lift wait times

31 mentions

Security & access

19 mentions

Air-conditioning

12 mentions

Representative interface · illustrative data

◉ 12 data sources

What Qornerstone CRM does

Twelve data streams feed one
tenant view.

Qornerstone CRM unifies information that normally lives in separate systems, or never gets recorded, into one continuously updated tenant profile.

Identity & agreement

Who the tenant is

  • Tenant profile. The core record: who the tenant is and how to reach them.
  • Lease contracts. Terms, dates, renewal windows and obligations.
  • Corporate data. The business behind the tenancy — entity, industry and size.

People in the building

Who works and visits

  • Employee profiles.The individuals who work in each tenanted space.
  • Employee personal data Held with consent and governed under the PDPA.
  • Visitor records. Who each tenant hosts, and how often.

Money

What tenants pay and buy

  • Payments. Rent and fee history, including on-time and overdue patterns.
  • Corporate data. The business behind the tenancy — entity, industry and size.

Physical presence

How the building is used

  • Footfall. Movement through the building, from Smart Access and VMS integration.
  • Corporate data. The business behind the tenancy — entity, industry and size.

Voice & intent

What tenants tell you

  • Feedback, ratings and requests. Surveys submitted, facilities booked, enquiries and applications raised.
  • Corporate data. The business behind the tenancy — entity, industry and size.

The result

One living tenant profile

  • Tenant profile. The core record: who the tenant is and how to reach them.
On privacy: personal, vehicle, purchase and survey data is captured with tenant consent and handled in line with Singapore's PDPA. Owners control what is collected and how it is used.

What it unlocks

Put your next dollar where tenants will feel it most.

01

Targeted spend

Direct maintenance and upgrade budgets at the issues tenants raise most often, instead of spreading spend thin across everything at once.

02

Stronger retention

Spot dissatisfaction while there is still time to act on it, and give tenants clear reasons to renew before the lease is up.

03

New revenue

Understand what tenants and their staff actually buy, then build app-based services around demand you can already see.

See it on your portfolio.

Book a walkthrough and we will show you how your existing data becomes a single, working view of every tenant, without adding another disconnected system.