Standard terms governing the use of the Qornerstone platform by subscribers. Last updated 28 September 2022. Effective date 1 January 2018.
By using Qornerstone: You acknowledge and agree that you have fully read and understood all responsibilities, obligations, and potential liabilities and voluntarily enter into this agreement.
Business Day — a day (excluding Saturdays, Sundays and public holidays in Singapore) on which banks are open for normal banking business in Singapore.
Confidential Information — any information disclosed or made available by or on behalf of IBASE in connection with this Agreement which is non-public, confidential, sensitive or proprietary in nature, including technical, commercial, operational, administrative, business or financial data, intellectual property, trade secrets, computer programs, source codes, and any information specifically designated as confidential.
Data — any data and information uploaded or inputted by you or with your authority onto the Qornerstone Platform for the purpose of using the Services.
QORNERSTONE PLATFORM — the proprietary cloud-based property management platform developed by IBASE, including modules for Strata, Asset, Lease, Qommunity Manager, Qommunity Resident app, or any combination thereof.
Subscriber — the person who registers to use the Services, and where context permits, any entity on whose behalf that person registers.
By accessing the Qornerstone Platform and using the Services, you acknowledge and agree that you have fully read and understand all responsibilities, obligations, and potential liabilities.
Qornerstone grants you the right to access and use the Platform with the particular user roles available to you according to your subscription type or license. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement.
You shall use the Platform only for the purpose of managing properties specified during the sign-up process. Using the Platform to manage other properties will require the purchase of a separate license.
We may make all or part of the Platform available to you under a demo account license for up to 30 days. During this time, your access shall be governed by these terms of use.
As a cloud-based platform, the safety and security depend on all users. We seek your understanding to observe the following practices:
Qornerstone shall perform its obligations as a subscription-based Software-as-a-Service provider in accordance with this Agreement.
We shall ensure that the Services are provided and maintained in a reliable, professional and state-of-the-art manner. We take reasonable steps to protect against unauthorised access, malicious code, viruses, and illegal tampering of data.
Qornerstone commits to the following service levels:
We will carry out periodic preventive maintenance with at least 2 working days' advance notice. Emergency maintenance for critical issues will be conducted as soon as possible, with notification provided.
In the event of service disruption not restored within the agreed Service Levels, you shall receive a rebate on your monthly subscription fee:
Your subscription comprises:
Fees are exclusive of goods and services tax (GST) and other applicable taxes. Monthly subscription fees must be paid in full before accessing the Services.
Qornerstone may vary recurring fees by up to 5% per annum on every 12th month anniversary of the service start date.
Invoices will be rendered electronically within one week of each calendar month. Please pay invoiced amounts in full via bank transfer within 15 days of the invoice date.
Late payments will incur interest at 2% per month, accruing daily from the due date until payment. Qornerstone reserves the right to charge costs and expenses incurred in handling and collecting outstanding amounts.
All rights, title and interest (including all intellectual property rights) in the Platform, the Services, and all documentation remain the sole property of Qornerstone or relevant third-party owners. You have no rights other than the right to use the Platform in accordance with this Agreement.Qornerstone shall perform its obligations as a subscription-based Software-as-a-Service provider in accordance with this Agreement.
You remain the sole and exclusive owner of all Data you upload to the Platform, including all rights, title and interest.
When you upload Data, including Personal Data, you grant Qornerstone the necessary permission and license to use, copy, transmit, store, backup your Data, and perform data-analytical functions for the purposes of providing the Services.
Qornerstone shall retain all Data for at least three calendar months from the date uploaded. Data is stored on Microsoft Azure cloud platform with servers located in Singapore and shall not be transferred outside Singapore without your consent.
We take reasonable and prudent measures to safeguard Data security, including firewalls, encryption, antivirus protection, and anti-phishing training. While we have invested heavily in security measures, no method of electronic storage is completely secure. We are unable to guarantee absolute security of your data.
Qornerstone adheres to best practice policies to prevent data loss and complies with all obligations under Singapore's Personal Data Protection Act (PDPA) at our own cost.
Qornerstone's total liability shall not exceed:
Qornerstone shall not be liable for consequential, indirect, or special losses, including loss of profit, data, use, production, contract, opportunity, savings, or harm to reputation.
This Agreement continues for as long as you pay agreed fees. Either party may terminate by providing at least one month's advance written notice.
If you breach this Agreement and do not remedy the breach within 14 days of receiving notice (if capable of remedy), or if you breach non-remediable terms (including payment failures), Qornerstone may terminate immediately.
Upon termination, all rights and licenses granted immediately terminate. You shall cease all use of the Platform and Services. Qornerstone shall refund any fees paid in advance for Services not performed.
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules. The seat of arbitration shall be Singapore, the tribunal shall consist of 1 arbitrator, and the language shall be English.