Qornerstone Insights

Field notes from Digital-First properties.

Playbooks, analysis, and dispatches from Singapore's most digitised commercial portfolios. Written for asset owners, mall operators, IFM principals, building managers, and the Managing Agents who serve them.

Issue
No. 24
Updated
July 21, 2026
Published since
2022

The Feature · Issue No. 24

REPLACE · FEATURED IMAGE 5:4 · MASTHEAD PHOTO

COMMERCIAL & REIT

May 14, 2026·18 min read

How Singapore REITs are rebuilding the tenant workflow.

Digital service portals, mobile payments, and tenant apps are quietly displacing the front-of-house desk at Singapore's largest commercial portfolios. A look at what six REITs have changed since 2024, the operating models they are moving toward, and where the remaining friction still sits.

JT

Jamie Tan

Commercial Practice, Qornerstone Insights

§ 02 Latest
SHOWING 7 OF 24
IFM·May 7, 2026·12 min read

The margin squeeze in Integrated Facilities Management.

Labour costs are rising faster than IFM contract prices. Two Singapore IFM principals share the operational changes they have made to hold margin without cutting service quality, and where the industry probably has to go next.

IFM·May 7, 2026·12 min read

The margin squeeze in Integrated Facilities Management.

Labour costs are rising faster than IFM contract prices. Two Singapore IFM principals share the operational changes they have made to hold margin without cutting service quality, and where the industry probably has to go next.

IFM·May 7, 2026·12 min read

The margin squeeze in Integrated Facilities Management.

Labour costs are rising faster than IFM contract prices. Two Singapore IFM principals share the operational changes they have made to hold margin without cutting service quality, and where the industry probably has to go next.

IFM·May 7, 2026·12 min read

The margin squeeze in Integrated Facilities Management.

Labour costs are rising faster than IFM contract prices. Two Singapore IFM principals share the operational changes they have made to hold margin without cutting service quality, and where the industry probably has to go next.

IFM·May 7, 2026·12 min read

The margin squeeze in Integrated Facilities Management.

Labour costs are rising faster than IFM contract prices. Two Singapore IFM principals share the operational changes they have made to hold margin without cutting service quality, and where the industry probably has to go next.

§ 03 · Editorial Series

Guides and playbooks,
curated by topic.

Long-form editorial series for operators who need depth. Each guide runs across four to eight essays.

SERIES 01

Digital-First Commercial

Case studies and frameworks from Singapore asset owners, mall operators, and REITs who moved off legacy tools. Portfolio dashboards, tenant experience, ESG reporting, and lease automation.

6 essays

SERIES 02

The IFM & Building Operations Field Guide

Operational playbooks for IFM principals and commercial building managers. Multi-site delivery, vendor management, PPM programme design, and the economics of modern facilities work.

5 essays

SERIES 03

The Managing Agent Field Guide

Operational playbooks for MA principals on scaling, staffing, technology transitions, and the economics of the modern MA business. Applies to commercial and strata portfolios.

8 essays

The Insights Dispatch

One essay in your inbox, every Wednesday morning.

Read by asset owners, mall operators, IFM principals, building managers, and Managing Agents across Singapore. A single thoughtful piece each week. No product marketing, no filler.

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