By using QuickPay: You acknowledge and agree that you have fully read and understood all responsibilities, obligations, and potential liabilities and you voluntarily enter into this agreement.
QuickPayTM (“the Service”) is provided by IBASE Technology Pte Ltd (“the Company”) and allows Users to send/receive payment confirmation notices to paying and receiving parties for the purpose of reconciling payments to invoices generated on the Qornerstone ERP software platform (“Website”) and updating of the Users' ledger accounts maintained on Qornerstone.
The actual payment is made through payment gateways maintained by our payment partners, DBS Bank and OCBC Bank for PayNow, and Omise Payments Pte Ltd for credit and debit cards.
QuickPayTM offers the advantages of instant reconciliation of payments to invoices and receipt issuance by the Qornerstone system. The entire payments collection and receivables management process is automated, resulting in benefits such as efficiency and productivity by eliminating manual errors, late payment disputes, and unknown payments.
These terms and conditions (“Terms”) must be read and understood before accessing and/or using the Website and its Service. The Terms listed here govern the rights of both the User and the Company throughout the transaction process. They also represent a legally binding agreement between the Company and you as the User and may make reference to terms of use of payment networks such as PayNowTM and other payment service providers.
From time to time, the Terms may be revised, and notices will be posted on all relevant Websites.
Qornerstone provides a software interface for payment initiation and reconciliation. The actual payment transmission, processing, and settlement are controlled by our payment partners: DBS Bank and OCBC Bank (for PayNow) and Omise Payments Pte Ltd (for credit and debit cards). Qornerstone is not responsible for delays, failures, or errors introduced by these payment partners, their infrastructure, or the banking system.
The Service allows cashless payments to be made according to:
When using the Service, the User agrees to pay the stipulated amount on the invoice, and any platform fees that may apply, by scanning the PayNowTM QR code or tapping the payment button in the Qommunity Residents app.
Platform fees will be charged to the User if the entity collecting the payments has not executed the QuickPay agreement with Qornerstone.
As at the effective date of these Terms of Use, the platform fee is SGD 0.50 per transaction for PayNow and approximately 2.75% + SGD 0.15 for credit and debit card payments.
Scanning the PayNow QR code already informs the system of your transaction ID and other details. Using the PayNowTM QR code ensures your payments are recorded properly. The Qornerstone system will automatically update your records in your property's accounting ledgers.
WHEN USING QUICKPAY WITH PAYNOW, USERS MUST REFRAIN FROM:
Such attempts shall result in a manual, off-system payment that will need to be manually refunded by Qornerstone to the User.
Refunds of such off-system payments shall incur administrative charges of SGD 10, and the Company reserves the right to refund the amounts net of such charges back to the User.
“Information” is defined as the information that is willingly shared with us throughout the registration, payment, store, or any other feature of the Service.
Our platform facilitates the sharing of your information only with parties you intend to share such information with, such as the payment beneficiary.
The Company does not sell or rent personal information to third parties for marketing purposes without your consent.
Personal information shared with us will only be used in accordance with the Privacy Policy unless governed by authority. Protection of your information is of the highest importance to us.
All trademarks, service marks, and copyrights displayed throughout the Website are the sole and exclusive property of the Company.
Unless prior written consent or permission is granted by the Company, any or all of the trademarks, service marks, copyrights, and logos displayed throughout the Website and mobile application may not be used, downloaded, reproduced, copied, or modified.
Similarly, unless prior written consent from the Company or the relevant proprietor has been obtained, no such trademark, service mark, or logo may be used as a link or to mark any link to the Website or any other site.
Despite Qornerstone's reasonable efforts, payment processing may occasionally fail due to:
Software defects or system outages on Qornerstone's infrastructure;
Outages or errors by our payment partners or banking institutions;
Network connectivity issues;
Invalid or expired QR codes.
In the event of a payment processing failure:
1. You will receive notification (via email or in-app) indicating the transaction did not complete.
2. No funds will be debited from your account.
3. You must either (a) retry the payment immediately using the re-generated QR code, or (b) contact your property manager or Qornerstone support.
4. Qornerstone will use reasonable efforts to resolve payment failures within 24 hours, but makes no guarantee of success or timeline.
5. You acknowledge that delays in payment may result in late fees or legal action by the payment beneficiary (the MCST or other creditor). You agree not to hold Qornerstone liable for such third-party actions, except where the payment failure was directly caused by Qornerstone's material breach of this Service and Qornerstone's failure to remedy within 48 hours of notification.
You must report any suspected payment processing failure, system error, or claim arising from QuickPay to Qornerstone within five (5) business days of the date you became aware of the failure. Reports must be submitted to support@qornerstone.com with the following information:
Your name and contact details;
The property or estate name;
The invoice or payment reference number;
The date and amount of the attempted payment;
A description of the issue.
Any issue not reported within five (5) business days shall not be eligible for compensation, reimbursement, or damages claim against Qornerstone. This includes but is not limited to claims for late payment penalties, interest charges, legal fees, or other losses allegedly caused by payment processing failures.
Timely notification enables Qornerstone to investigate, liaise with payment partners, and take corrective action. Failure to notify Qornerstone promptly deprives us of the ability to resolve the issue or defend against claims.
No liability shall arise from a payment processing delay of less than 24 hours, provided the payment is ultimately reconciled and recorded correctly in the ledger within that timeframe.
You agree to indemnify and keep indemnified Qornerstone against all claims, damages, and expenses arising from your misuse of the Service, breach of these Terms, or violation of law. Conversely, Qornerstone shall indemnify you against third-party claims that the Service infringes intellectual property rights, provided you use the Service in accordance with these Terms and notify Qornerstone of any such claim within five (5) business days of becoming aware of it.
Limitation of Liability
To the fullest extent permitted by law, Qornerstone's total liability to you arising from or related to these Terms or the Service shall be limited to:
(a) Direct damages: The lesser of (i) the amount you paid in platform fees in the 12 months preceding the claim, or (ii) SGD 1,000.
(b) Excluded damages: Qornerstone shall not be liable for:
a. Late payment interest, penalties, or fees imposed by third parties (MCSTs, banks, tax authorities) following a failed payment transaction;
b. Legal fees or dispute resolution costs arising from non-receipt of payment by the beneficiary;
c. Lost income, reputational harm, or business interruption;
d. Any indirect, incidental, consequential, or punitive damages.
This limitation applies regardless of the cause (negligence, contract breach, tort, etc.), except where the limitation itself would be unenforceable under applicable law.